Legal notice

In accordance with the provisions of Act 34/2002, of 11 July 2002, on Information Society Services and Electronic Commerce (LSSICE), we hereby inform users of the following legal aspects: 

 

Website owner

Owner: Olala!, consists of the companies listed in Annex I, which may act as controllers or processors of your personal data, as applicable.

Trade name: Olala!

Address: Passatge d’En Sagristà, 11. 08029 Barcelona, Spain

Contact details: Tel. 911234140

Email: legal@olalahomes.com

 

General conditions of use

The website https://www.hotelagur.com/ aims to inform the general public about the activities this organization carries out and the products and services it provides as part of its activities.

Use of any of the features on this website entails full and express acceptance of the terms and conditions set out herein, notwithstanding any particular conditions that might be applied to any of the specific services offered on the website.

Users are not obliged to provide any information about themselves to visit the website. However, while making use of the website, they may be asked to fill in forms that require them to provide some personal data. This data will be used to process and send off users’ requests. It will also be used to send users information about the company and its services by any means of communication, should users so wish. By sending the form, users explicitly agree to receive this information; if users do not want to receive this information, they should go to unsubscribe form asking to be removed from our mailing list.

Any users who refuse to provide their personal data will not be able to access the service in question.

Olala! reserves the right to alter and update the information on its website, and/or the way in which this information is laid out and presented, in any way and at any time, without the need for any prior warning.

In order to ensure the information on the website is always up to date, the website contents may be altered, corrected, removed or added to at any time. Users should check that the contents are up to date and correct by referring to official sources.

 

Intellectual and industrial property and frames

All the components of the website, as well as its structure, design, source code, logos, brands and any other distinctive signs and symbols that appear on it, are the property of Olala! or its partners and are protected by the corresponding intellectual and industrial property rights.

These intellectual and industrial property rights also cover the images and other graphical material on the website.

Olala! expressly prohibits framing, or third-party use of any mechanisms that alter the design, original configuration or contents of the website.

The use of contents should respect their individual licensing. Their use, production, distribution, public communication, transformation or any other similar or analogous activity is totally prohibited, unless express prior authorization is obtained from Olala!.

Full or partial reproduction of the texts and contents on the website shall be authorized only under the concurrence of the following conditions:

• The integrity of the contents, documents and graphics is maintained.
• Olala! is explicitly mentioned as the source and origin of the contents, documents and graphics.
• The purpose for the use of the contents, documents and graphics is compatible with the purposes of the website and/or Olala! activity.
• No commercial use is made of the contents, documents and graphics. Their distribution, public communication, transformation or decompilation is strictly prohibited.

Any other use requires express prior authorization from Olala!.

If third-party products and services are cited, Olala! recognizes the right holders’ corresponding intellectual and industrial property rights, and their mere mention or appearance on the website in no way implies any rights thereto, liability therefor or backing, sponsorship or recommendation thereof.

Olala! states its respect for third parties’ intellectual and industrial property rights. Should any third party consider that the website is violating any of their rights, they should contact Olala!.

 

Price and deadline of validity of the offer

The prices indicated for each product do not include the Value Added Tax (VAT) as well as the TOURIST RATE that is not included in the price of the reservation. It is calculated and informs the customer of the exact amount at the time of booking. The prices applicable to each property are those published on the website, THE USER assumes that the economic valuation of some of the services may vary in real time. Prices may change daily while not making the reservation.

 

Liability

Olala! does not guarantee that its website is free from errors or that its contents are duly updated, although Olala! will always do the utmost to avoid and correct any errors and update information.

Access to the Hotel Agur website and any use of the information contained thereon is users’ exclusive responsibility.

Olala! shall not be liable for the information and contents stored on places including, but not limited to, forums, chatrooms, blogs, comments, social media or any other medium that enables third parties to publish contents independently of the Hotel Agur website.

Notwithstanding, and in accordance with the provisions of the LSSI, Olala! makes itself available to all users, authorities and security forces and will actively cooperate to remove or block any contents that might contravene applicable legislation, third parties’ rights or public morals or public order. Any users who consider that the website contains any contents that might be classified as such should contact Olala!.

Olala! shall not be liable for any replies made through any of the email addresses that appear on its website and in no case shall any legal effects be derived therefrom.

 

Links or hyperlinks

The links on the website may lead to third-party website contents. The purpose of these links is solely to help users find online resources that might be of interest to them. These third-party websites do not belong to Olala!. Olala! does not check the contents of these third-party websites and therefore accepts no liability for the contents, information or services that appear on them. The links are provided purely for informative purposes only and in no way imply any relationship between Olala! and the persons or owners of information on third-party websites. Olala! shall not be liable for the proper operation of the linked webpage or any damage that might result from accessing them.

Links to the Olala! website should respect the following conditions:

• Setting up a link on a webpage shall not imply any kind of agreement, contract, sponsorship or recommendation by Olala! of the webpage in question.
• The webpage containing the hyperlink shall not contain any illegal, discriminatory contents or any other contents that go against the principles of the General Data Protection Regulation (GDPR).
• Olala! may request that a link to its website be taken down, without the need to give any reason whatsoever. In such a case, the webpage containing the link shall take it down as soon as it is instructed to do so by Olala!.
• Olala! shall not be in any way liable for guaranteeing the clarity, accuracy, reliability, correctness or morality of the contents or services offered by setting up the hyperlink. Users shall be solely responsible for the consequences, damages or other actions that might occur by accessing the website from the said hyperlink.
• The webpage containing the hyperlink may not contain any brand, trade name, logo, slogan or any other distinctive sign or symbol belonging to Olala! except those that form part of the hyperlink itself.

 

Personal data protection

For more information about how your data is processed, please see our Privacy Policy.

 

Whistleblowing

Whistleblowing channels are a safe digital space for all employees, external staff and guests to express their concerns anonymously and without fear of retaliation.

 

Applicable law and jurisdiction

Should any questions or differences of opinion arise concerning the terms and conditions of this Legal Notice, or concerning any other matter related to the services offered on this website, applicable law shall apply. Should any questions or differences of opinion arise concerning the use of the website or the services offered on it, Olala! and the user hereby agree to submit themselves to the jurisdiction and authority of the courts of law of the city where the user is resident, provided that this city is in Spain and the user is acting as a consumer; otherwise, Olala! and the user hereby agree to submit themselves to the jurisdiction and authority of the courts of law of the city of Barcelona, Spain.

 

Double booking disclaimer

While we make every effort to avoid double bookings, it may occur on rare occasions. In the event of a double booking, we reserve the right to offer alternative accommodations of similar standard and location. We cannot be held responsible for any costs or damages incurred as a result of a double booking.

 

Robbery inside the property disclaimer

The property takes reasonable precautions to ensure the safety and security of its guests and their belongings. However, the property shall not be held liable for any theft or loss of personal items while on the premises. We strongly recommend that guests take necessary precautions to secure their valuables and report any suspicious activity to the staff immediately.

 

Relocations & right of admission

We would like to inform you that Olala! reserves the right of admission to our properties. While we strive to provide comfortable and enjoyable accommodations for all guests, there may be circumstances where we need to exercise our discretion in granting access to our premises.

We kindly request all guests to adhere to our terms and conditions, which include but are not limited to:

• Providing accurate and valid identification during the reservation process and check-in.
• Adhering to our house rules and policies, including occupancy limits, quiet hours, and any specific regulations pertaining to the property.
• Conducting oneself in a respectful and responsible manner, ensuring the well-being and comfort of fellow guests and neighbours.

We appreciate your understanding and cooperation in maintaining a pleasant environment for all guests. If you have any questions or concerns, please do not hesitate to contact our amazing Customer Care team. We look forward to welcoming you in one of our accommodations soon!